IT Support/Help Desk

CompTIA A+
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Course Description

The CompTIA A+ credential is an industry-standard for aspiring IT support professionals. CompTIA is trusted by employers around the globe, and the A+ credential validates that IT professionals can perform critical tasks by thinking on their feet.

This credential requires the successful completion of two exams:

  • Core 1 (220-1001) and
  • Core 2 (220-1002)

These courses cover:

  • Basic security skills for IT professionals
  • Device configuration for Windows, Mac, Linux, Chrome, iOS, and Android
  • IT Support troubleshooting
  • Hardware configuration
  • Backup and recovery methods for data storage and management best practices

This exam is intended for candidates who are considering a career in IT, or who are in the IT workforce in some capacity already. 

Who should complete this credential?

This credential and the associated coursework are ideal for those looking to begin or advance their IT career. The CompTIA A+ credential validates skills in hardware, networking, mobile devices, cloud computing, security, operating systems, software, and IT best practices. It covers all the basics in each of these areas and provides you with an unmatched breadth of skills.

This credential is ideal for individuals who would like to pursue a career as a service or help desk analyst, technical support specialist, field service technician, desktop support administrator, and many other entry to mid-level IT roles. 

Step-by-Step Guide to Begin Credential

Once you’ve reviewed the exam prep and you’re ready to take the course, follow the steps below: 

Note: To receive this credential you must successfully complete both Core 1 (220-1001) and Core 2 (220-1002) CompTIA A+ credential exams.

  • Navigate to the CompTIA Certification Hub
  • Before proceeding to check out or scheduling an exam, reach out to NCBCE to see if you qualify to take the exam for free or speak to a representative from your school to see if this course is offered at no-cost
  • Once you understand if you qualify, you can complete the exam via PearsonVue online and follow the step-by-step instructions to create an account, select your online exam, and earn your credential

This course aligns with North Carolina Department of Public Instruction (NCDPI) Career and Technical Education (CTE) high school course(s):  Computer Engineering Technology I/II.

Potential Careers

​​Contact our NCBCE staff to see if you qualify for a free course.